Privacy & Terms

Privacy Policy

Last updated: September 2026

Blue Eagle Sacco ("we", "us", "our") is committed to protecting the privacy and personal data of members and visitors to this website. This policy explains what information we collect, how we use it, and your rights under the Data Protection Act, 2019 of Kenya.

Information we collect

• Details you submit through our forms — such as your name, email, phone number, branch, message, membership and next-of-kin details, and any documents you upload.
• Basic technical information (e.g. browser type and pages visited) collected automatically to keep the site secure and improve it.

How we use your information

• To respond to enquiries, complaints and testimonials, and to process membership and loan applications.
• To provide, maintain and improve our services and this website.
• To meet our legal, regulatory and cooperative obligations.

Third-party services

To operate this website we use trusted third-party services, including our email provider (Zoho Mail) and our live-chat provider (Tawk.to). These providers process data only as needed to deliver their service. We do not sell your personal data to anyone.

Cookies & chat

This site may use cookies and similar technologies for essential functionality and to power the chat widget. You can control cookies through your browser settings.

Data retention & your rights

We keep personal data only as long as necessary for the purposes above or as required by law. Under the Data Protection Act, 2019 you have the right to access, correct, or request deletion of your personal data, and to object to certain processing. To exercise these rights, contact us using the details below.

Security

We apply appropriate technical and organisational measures to protect your information. All form submissions are transmitted over a secure (HTTPS) connection.

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Terms of Use

Use of this website

The content on this website is provided for general information about Blue Eagle Sacco and its products and services. It does not constitute financial advice or a binding offer. Product features, rates and terms may change and are confirmed at the point of application.

• You agree to use this website lawfully and not to misuse our forms, systems or content.
• Downloadable forms are provided for member use; completed forms are subject to our normal review and approval process.
• Links to external services (e.g. the member portal) are governed by their own terms.

Blue Eagle Sacco is a licensed non-withdrawable deposit-taking Sacco, regulated by SASRA.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact us

For any privacy or data-protection query, contact:
Blue Eagle Sacco
Bishops Gates Building, 5th Ngong Avenue, Nairobi
Email: info@blueaglesacco.co.ke
Phone: 0700 370137 · 0700 350722